Frequently Asked Questions
Q: Are all the products you have in stock and ready to ship?
A: Most of the products presented on our website are available and can be shipped within 4-7 days after the payment. More detailed information can be found in the description of each product.
Q: How long will it take to deliver my order?
A: We offer free shipping for orders in the United States. Each product has a different delivery time specified in the product description. Your order will be send as soon as your payment is confirmed and the product is ready. Once the item has been send, it must be delivered within 1-5 working days, depending on the type of selected delivery terms. We use FedEx service with tracking number.
Q: What form of payment do you accept?
A: We accept online payments by PayPal, Visa, MasterCard and American Express. Please contact us if you have additional questions.
Q: Will there be charged a sales tax?
A: If the shipping address is in Florida - 6% sales tax applied. Orders shipped to other states within the US are not taxed. For orders shipped abroad, the client is responsible for local duties and taxes, which typically range from 10% to 20% of the purchase price.
Q: Do you do international shipping?
A: Yes, we do. All our international orders are sent via Fed Ex. Your order is delivered with extreme caution throughout the delivery process. Orders that are intended for transportation to countries outside the US may be subject to taxes, customs duties and charges levied in the country of destination ("Import Duties"). The consignee of the parcel is the importer in the county of destination and is responsible for all import duties.
Q: Do you take tax for international orders? (VAT)
A: Value added tax (VAT) is charged for all international purchases by your local customs office. VAT charges are based on the location of the recipient. Please contact your local customs office to calculate the estimated tax that you will have to pay upon receipt of the purchase. We are not responsible for duties, taxes or any customs duties of your country. If you refuse the shipment from Glad Jewelry, you are responsible for the return shipping costs. This amount will be deducted from your merchandise refund.
Q: What is your return policy?
A: Product from our online store you can return within 5 days of receipt. Upon return, we charge 5% restock fee and the buyer pays the return cost. Unfortunately, individual orders according to your sketches, as well as products with your engraving are non-refundable. We reserve the right to refuse refund if the purchased product was intentionally damaged. If you have any questions about our return policy on the specific product you are interested in, please feel free to contact us.
Q: What if my order arrived damaged?
A: We personally check each product before sending it to you. However, if you believe that the product you received is damaged, please contact us as soon as possible. We will discuss the ways of sending your product to us to repair, replace or return in accordance with our return policy. Please note that this does not apply to scratches, damages caused by accident, neglect or improper use or storage of the product, it self-change or temporary wear and aging.
Q: What if my parcel is lost?
A: If you think your parcel is lost upon delivery, please contact us immediately.
Q: Where are you located and who does your jewelry?
A: We are located in New York City and all products are manufactured by us in our workshop in the USA.
Q: Do you have a store I can visit?
A: Glad Jewelry does not have a retail store. But we have an online store on our website as well as a store on the Etsy platform.
Q: I would like to discuss a custom order with you. What is the best way to contact you?
A: You can contact us via our contact form. We can also schedule a meeting at our office if you are located in New York.